According to Christine Porath and Christine Pearson’s polling of thousands of workers over 14 years, 98% have experienced uncivil behavior. It’s not hard to imagine incivility when every day examples are interrupting co-workers, sarcasm and a rude email. Simply put, incivility leaves the recipient feeling devalued and disrespected.
The truth is that we can’t always blame it on other people who are uncivil. We all contribute, whether we’re the ones actually doing it or as a bystander. All it takes is a little rudeness and sarcasm and you’re there. The scary thing is that if incivility goes unchecked it can lead to bullying. As today’s guest Catherine Mattice Zendel tells us, 99% of bullying scenarios start out as incivility that goes unchecked.
Catherine, founder of Civility Partners, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. In this interview, Catherine tells us what led her to start her company, she explains the spectrum of bad behavior (where incivility and bullying falls), what causes bullying and why these behaviors go unchecked.
She explains the many ways organizations can make more civil workplaces and leaves us with what we can do as wellness pros to contribute.
For links mentioned in today's episode visit http://bit.ly/Redesignpod